Privacy Policy

At 22HZ Sound Hire, your privacy and security are important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our sound hire services.

1. What Information We Collect

We may collect the following personal information:

• Contact Information: Full name, phone number, and email address
• Booking Details: Event type, event date, venue location, equipment needed
• Payment Information: Billing details (processed securely via our payment provider)
• Verification Documents: For safety and security, we require customers to provide proof of ID, proof of address, and their full name via email to [legal@22hz.co.uk] before confirming a booking.
• Website Usage Data: IP address, pages visited, browser type (via cookies)

2. Why We Collect This Information

We collect and use this information to:

• Confirm your identity and verify bookings to prevent fraud or misuse
• Communicate with you about quotes, bookings, and delivery
• Deliver the equipment and services you've requested
• Process secure payments
• Improve our website and customer service
• Comply with legal and insurance requirements

3. Security of Your Information

We take your safety and privacy seriously. Your information is:

• Stored securely on protected systems
• Accessed only by authorised personnel
• Never sold or shared with third parties without your permission (except as required to deliver services)

4. Verification for Safety and Security

To protect both our clients and our business, we require all customers to provide:

• A valid form of photo ID (e.g., passport or driving license)
• A recent proof of address (e.g., utility bill or bank statement dated within the last 3 months)
• Your full legal name

This information must be sent to our legal and compliance team via email at [legal@22hz.co.uk] prior to final confirmation of any hire.

5. Cookies and Tracking

Our website may use cookies to:

• Improve your browsing experience
• Monitor website performance and traffic
  You can adjust your browser settings to disable cookies at any time.

6. Your Rights

You have the right to:

• Request access to the data we hold about you
• Correct or update your information
• Request deletion of your data (unless we are legally required to retain it)
• Opt out of promotional emails at any time

7. Third-Party Services

We may work with trusted third-party partners (e.g., payment gateways, analytics tools) to provide our services. These providers are required to keep your information secure and confidential.

We may update this policy as needed. The latest version will always be available on our website with the updated "Effective Date" at the top.

9. Contact Us

Have questions or concerns? Reach out anytime:
📧 help@22hz.co.uk